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Find quick answers to common questions about Funds4US. Can't find what you're looking for? Our support team is ready to help.
Popular Questions
How long do campaigns run?
Campaigns typically run for 30-60 days, with a minimum of 14 days and maximum of 90 days.
What payment methods are available?
We accept bank transfers, debit cards, USSD, and mobile money payments across Nigeria.
Is my money safe?
Yes, we use bank-level security and all funds are held securely until transferred to campaign organizers.
Can I cancel my donation?
Donations can be refunded within 14 days if the campaign hasn't ended.
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How do I create a successful campaign?
Successful campaigns typically have: A compelling story with clear goals, engaging images/videos, realistic funding targets, regular updates, and active promotion. Set a 30-60 day duration, share across social media (especially WhatsApp and Facebook), and engage with your supporters personally.
What information do I need to start a campaign?
You'll need: Your personal/business information for verification, a compelling campaign title and description, funding goal amount, campaign duration (14-90 days), high-quality images or video, and bank account details for withdrawals. All information goes through our verification process.
Can I change my campaign after launching?
Yes, you can update your campaign title, description, and media after launch. However, you cannot change your funding goal or campaign end date once the campaign is active. Major changes may require re-verification by our team.
How long does campaign approval take?
Most campaigns are reviewed and approved within 24 hours. During peak periods, it may take up to 48 hours. We review each campaign to ensure compliance with our guidelines and Nigerian regulations.
What happens if I don't reach my funding goal?
With our "Keep What You Raise" model, you receive all funds raised even if you don't reach your goal. There are no penalties for not reaching your target. We recommend setting realistic goals and promoting your campaign actively.
What are the fees for using Funds4US?
We charge a 5% platform fee on successfully raised funds, plus payment processing fees (typically 1.5% for local cards and 2.5% for international cards). There are no fees to start a campaign, and you only pay when you successfully raise money.
What payment methods do you accept?
We accept all major Nigerian payment methods: Bank transfers, debit cards (Visa, MasterCard, Verve), USSD codes, and mobile money. All payments are processed securely through our PCI-compliant payment partners.
When will I receive my funds?
Funds are transferred to your bank account 7 business days after your campaign ends. This allows time for payment processing and verification. Withdrawals typically take 2-3 business days to reflect in your account.
Are there any withdrawal limits?
Minimum withdrawal is ₦2,000. There's no maximum limit, but withdrawals above ₦5,000,000 may require additional verification. Daily withdrawal limits apply based on your account verification level.
Why was my payment declined?
Common reasons include: Insufficient funds, daily transaction limits exceeded, bank security restrictions, or technical issues. Contact your bank first, then reach out to our support team if the issue persists.
How do I verify my account?
Account verification requires: A valid government-issued ID (International Passport, Driver's License, or National ID), proof of address (utility bill or bank statement), and bank account verification. The process typically takes 24-48 hours after submitting all documents.
Is my personal and financial information safe?
Yes! We use bank-level 256-bit SSL encryption, comply with Nigerian Data Protection Regulation (NDPR), and never store your full payment details. Our security systems are regularly audited and we employ multiple layers of protection.
What should I do if I suspect unauthorized account activity?
Immediately: Change your password, enable two-factor authentication if available, and contact our security team at [email protected] or call our emergency line. We monitor for suspicious activity and will help secure your account.
Can I have multiple campaigns running simultaneously?
Yes, verified users can run up to 3 active campaigns simultaneously. Each campaign undergoes individual review and must meet our guidelines. We recommend focusing on one campaign at a time for best results.
How do I know a campaign is legitimate?
We verify all campaign organizers through our multi-step process. Look for the "Verified Organizer" badge, check campaign updates and comments, and review the organizer's profile. You can also contact organizers directly through our platform.
Can I donate anonymously?
Yes, you can choose to donate anonymously during checkout. Your name will not be visible to the public, but the campaign organizer will see your donation amount for record-keeping purposes.
Are donations tax-deductible?
Most personal donations on Funds4US are not tax-deductible in Nigeria unless specifically indicated by registered nonprofit organizations. For business donations, consult with your tax advisor about potential deductions.
How do I get a refund for my donation?
Refunds are available within 14 days of donation if the campaign hasn't ended. Contact our support team with your donation reference number. After 14 days or for completed campaigns, refunds are handled on a case-by-case basis.
Can I support multiple campaigns?
Absolutely! You can support as many campaigns as you like. There's no limit to the number of campaigns you can contribute to. Many of our supporters regularly back multiple projects they believe in.
The website/app is not loading properly. What should I do?
First, try refreshing the page and clearing your browser cache. If using the app, ensure you have the latest version. Check your internet connection and try switching between WiFi and mobile data. If issues persist, contact our technical support team.
I'm not receiving verification emails/SMS. What can I do?
Check your spam/junk folder for emails. For SMS, ensure your phone number is correct and has network coverage. You can request a new verification code after 5 minutes. If problems continue, contact support with your registered email and phone number.
Can I use Funds4US on my mobile device?
Yes! Funds4US is fully responsive and works on all mobile devices. We also have dedicated mobile apps available on the Google Play Store and Apple App Store for the best mobile experience.
How do I update my personal information?
Log into your account, go to "Account Settings", and update your information. Some changes (like email or bank details) may require re-verification for security purposes. You\'ll receive confirmation once changes are processed.
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Need More Detailed Help?
Explore our comprehensive help center with step-by-step guides, video tutorials, and best practices for successful crowdfunding in Nigeria.
- Step-by-step campaign creation guide
- Payment processing explained
- Security and verification details
- Success stories and best practices