How Can We Help You?
Find answers to common questions, learn best practices, and get support for your Funds4US journey.
Popular Topics
Create a Campaign
Step-by-step guide to launching your first campaign
Payment Methods
Learn about supported payment options in Nigeria
Campaign Promotion
Tips for successfully promoting your campaign
Account Verification
Complete your profile verification process
Frequently Asked Questions
How do I promote my campaign effectively?
Share your campaign on social media (WhatsApp, Facebook, Twitter), send personalized emails to friends and family, engage with your community through updates, and consider reaching out to local media. Use our built-in sharing tools to make promotion easier.
Can I edit my campaign after launching?
Yes, you can update your campaign title, description, and media after launch. However, you cannot change your funding goal or campaign duration once the campaign is active. Major changes may require re-approval.
What happens if I don't reach my funding goal?
With our "Keep What You Raise" model, you receive all funds raised even if you don't reach your goal. There's no penalty for not reaching your target, though we recommend setting realistic goals from the start.
How do I post campaign updates?
Go to your campaign dashboard and click "Post Update". Share progress, milestones, and engage with your supporters. Regular updates help maintain momentum and build trust with your backers.
What payment methods do you accept?
We accept all major Nigerian payment methods including bank transfers, debit cards (Visa, MasterCard, Verve), and USSD. All payments are processed securely through our PCI-compliant payment partners.
When can I withdraw my funds?
You can withdraw funds 7 days after your campaign ends. This allows time for payment processing and verification. Withdrawals are processed within 2-3 business days to your Nigerian bank account.
Are there any withdrawal limits?
Minimum withdrawal is ₦2,000. There's no maximum limit, but large withdrawals may require additional verification for security purposes. Daily withdrawal limits may apply based on your account verification level.
Why was my withdrawal declined?
Common reasons include incorrect bank details, insufficient verification, suspicious activity, or technical issues. Please ensure your bank details match your registered name and contact support if issues persist.
How do I reset my password?
Click "Forgot Password" on the login page, enter your registered email or mobile number, and follow the instructions sent to you. Password reset links expire after 2 hours for security.
Is my financial information secure?
Yes! We use bank-level encryption and security measures. Your payment information is never stored on our servers. We're PCI DSS compliant and regularly audited for security.
How do I verify my account?
Go to your account settings and complete the verification process which includes providing a valid ID (International Passport, Driver's License, or National ID) and proof of address. Verification typically takes 24-48 hours.
What should I do if I suspect unauthorized activity?
Immediately contact our support team and change your password. We monitor for suspicious activity and will help secure your account. Enable two-factor authentication for added security.
How do I get a refund for my donation?
Refunds are available within 14 days of donation if the campaign hasn't ended. Contact support with your donation reference number. Refunds for completed campaigns are handled on a case-by-case basis.
Can I donate anonymously?
Yes, you can choose to donate anonymously during the checkout process. Your name will not be visible to the public, but the campaign organizer will see your donation amount.
Is my donation tax-deductible?
Donations on Funds4US are generally not tax-deductible unless specifically indicated by the campaign organizer and compliant with Nigerian tax laws. Please consult a tax professional for specific advice.
How do I contact a campaign organizer?
Visit the campaign page and click "Contact Organizer" to send a message. Organizers typically respond within 2-3 days. For urgent matters, our support team can assist.
Still Need Help?
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Community Resources
Join our community of creators and supporters. Access guides, success stories, and connect with other Nigerians building amazing projects.
- Success Stories & Case Studies
- Campaign Creation Guide
- Marketing & Promotion Toolkit
- Community Forum Access